Return and Exchange Policy

• An exchange will only be considered in the rare cases on defective or incorrect item
  that has been delivered to the customer. We will strive to resolve such matters
• We do not accept returns
  promptly, depending on the specific circumstances.
• There is no exchange policy based on the customer's preferences regarding the
  outfit, as all the outfits are made for our valued customers.
• In case of any exchange, the customer is required to inform our customer service
  team within 48 hours and return the outfit to our given address within 5-7 days of
  the delivery; otherwise, the request will not be catered.
• An equal amount of voucher/discount code can also be offered.
• Outfit can be exchanged if the product received does not matches the ordered size.
• All mailing or shipping costs related to the exchange of a defective item will be the exclusive responsibility of the customer.
• We aim to process all the exchanges within 14 working days.
• For more information please contact us on WhatsApp: +1 437 955 8788 or email us at: sirocq.ca@gmail.com.

 

 

Note: Sales items are not exchangeable but the customers can only exchange in case of
wrong article delivered.